Personalisation Head
Standard Bank Group · Mbabane
Job description
About the role
The Personalisation Head will lead a multi‑disciplinary insights and analytics team that partners with bankers to design and deliver personalised client conversations for CHNW clients in the country. The role involves creating a client conversation portal that enables contextually relevant and meaningful interactions.
Key responsibilities
- Build and manage a cross‑functional insights and analytics team.
- Design, develop and launch a client conversation portal (e.g., NBA) for bankers.
- Translate data into actionable insights and customer‑focused conversations.
- Deliver both customer satisfaction and commercial outcomes through data‑driven strategies.
Required profile
- 8‑10 years of experience in personalisation, CHNW, personal and private banking.
- Proven track record in quantitative analytics, modelling and delivering customer insights.
- Strong behavioural competencies such as developing strategies, embracing change, empowering individuals, and making decisions.
Required skills
- Business Acumen (Audit)
- Economic Capital Management
- Financial Acumen
- Financial Analysis
- Risk Identification
- Risk Reporting
- Risk/Reward Thinking
Questions fréquentes
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Published 8 hours ago
Expires 1 month from now
2 views · 0 interested
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Standard Bank Group
Mbabane